Shipping & Delivery Policy

Last updated: October 2026

1. Order Processing

Orders are processed on business days (Monday to Friday, excluding South African public holidays). We aim to dispatch your order within 1–2 business days of payment being confirmed.

2. Estimated Delivery Times

We deliver via Aramex across South Africa. Estimated delivery times after dispatch are:

• Major centres (Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth): 2–4 business days
• Regional and outlying areas: 3–6 business days

These are estimates only and are not guaranteed. Delivery times may be affected by courier delays, public holidays, or circumstances beyond our control.

3. Shipping Costs

Order Value	Shipping Cost
Below R599	R30
R599 and above	FREE

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number by email. You can track your order directly on the Aramex website at aramex.co.za.

5. Courier Delays

While we strive to meet estimated delivery times, Everyday Pure is not responsible for delays caused by the courier, load-shedding, weather events, or other circumstances outside our control. If your order is significantly delayed, please contact us and we will assist in following up with Aramex.

6. Incorrect Delivery Addresses

Please ensure your delivery address is correct at checkout. Everyday Pure cannot be held responsible for non-delivery due to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at alexandersalo22@gmail.com — we will do our best to correct it before dispatch.

7. Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 5 business days of the expected delivery date at alexandersalo22@gmail.com with your order number and photos of any damage. We will open a query with Aramex and work to resolve the matter promptly.

8. Contact Us

For all shipping queries, please contact us at alexandersalo22@gmail.com.