Return & Refund Policy

Last updated: October 2026

At Everyday Pure, we want you to be completely satisfied with your purchase. This policy explains your rights and our procedures for returns and refunds.

1. Your Rights Under South African Law

As a South African consumer, you are protected by the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECT Act). This policy does not limit any rights you hold under applicable law.

2. Defective, Damaged or Incorrect Products

If your product arrives defective, damaged in transit, or is not what you ordered, you are entitled to a remedy under the CPA. Within 6 months of receiving your order, you may contact us to request:

• A repair or replacement at no charge, or
• A full refund if repair or replacement is not possible or not acceptable to you.

We will cover all return shipping costs in these circumstances.

3. Statutory Cooling-Off Right (ECT Act)

If you purchased online without direct negotiation (which applies to most online store purchases), the ECT Act provides a 7-day cooling-off period from the date you received your goods, during which you may cancel and return the goods for a full refund, provided:

• The goods are returned in their original, unopened and unused condition, in original packaging.
• You notify us in writing within 7 days of receipt.

Important exception: Personal-care and hygiene products that have been opened or used are exempt from the cooling-off right on hygiene grounds. This includes our Electric Foot & Callus Remover and Crystal Hair Remover once the seal has been broken or the product has been used.

4. Change-of-Mind Returns

For hygiene and health reasons, we are unable to accept change-of-mind returns on personal-care products that have been opened or used. If your product remains in its original, sealed, unused condition, please contact us within 7 days of receipt and we will do our best to assist you.

5. How to Request a Return

To initiate a return, please email us at alexandersalo22@gmail.com with:

• Your order number
• A description of the issue
• Photos of the product and packaging (if defective or damaged)

We will respond within 2–3 business days to confirm whether your return qualifies and to provide return instructions.

Do not return items without first receiving written confirmation from us.

6. Return Address

Once your return is approved, please send the item to:

Everyday Pure Returns
3 Brooke Street, Benoni Farrarmere
Gauteng, South Africa

7. Return Shipping Costs

• Defective, damaged or incorrect items: We cover all return shipping costs.
• Unopened, unused change-of-mind returns (within 7 days): The customer is responsible for return shipping costs.

We recommend using a trackable courier service. Everyday Pure is not liable for items lost or damaged in return transit.

8. Refunds

Once we receive and inspect your return, we will notify you by email. If your return is approved:

• Refunds will be processed to your original payment method within 5–10 business days.
• Processing times may vary depending on your bank or payment provider.

9. Contact Us

For any return or refund queries, contact us at alexandersalo22@gmail.com.